For those keen to:
Pinpoint possible conflict situations early
Eliminate existing conflict situations
Deal with conflict in a professional manner and gain a positive outcome
Apply a tried and tested approach to handling conflict
Benefits after the course:
Confident managers and employees
Fewer anxious managers and employees
Happier, more enthusiastic people
More productive teams
Less down time
Course objectives: By the end of this course you will be able to:
Identify and handle potential conflict and confrontation
Skilfully use the right tool at the right time to defuse conflict
Deal with conflict and confrontation before it escalates
Understand the Do’s and Don’ts of handling conflict
Agree the definitions and causes of conflict and take steps to avoid it happening