Handling conflict and confrontation in the workplace

For those keen to:

Pinpoint possible conflict situations early

Eliminate existing conflict situations

Deal with conflict in a professional manner and gain a positive outcome

Apply a tried and tested approach to handling conflict

Benefits after the course:

Confident managers and employees

Fewer anxious managers and employees

Happier, more enthusiastic people

More productive teams

Less down time

Course objectives: By the end of this course you will be able to:

Identify and handle potential conflict and confrontation

Skilfully use the right tool at the right time to defuse conflict

Deal with conflict and confrontation before it escalates

Understand the Do’s and Don’ts of handling conflict

Agree the definitions and causes of conflict and take steps to avoid it happening